Book Review: 17 Lies That Are Holding You Back And The Truth That Will Set You Free

By Ron | May 14, 2008

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Steve Chandler has [...]

How Good Customer Service Defines a Company

By Ron | Mar 31, 2008

6 Comments

Good customer service doesn’t happen when everything goes perfectly. Actually, good customer service happens when things DON’T go perfectly. Any company can make you happy when things are going perfectly, but when things get a little complicated, a company’s commitment to excellent customer service will show up!
I recently experienced excellent customer service with SmartyPig. SmartyPig [...]