Troubled companies often have too many people making rules at the expense of principles. Principles should be the guiding forces behind everything a company does. The most important principle: Customer Satisfaction. A company that initiates a rule for every potentiality without considering how those rules will affect a front line employee’s ability to attract and retain customers will have frustrated employees and dwindling customer transactions.
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For the past year or so, the housing industry […]
The 5 Levels of Leadership
Becoming a leader in your organization is not always an easy task. Many times, we need to modify certain personality traits and much of the time, we need to abandon certain ones altogether. NEVER make excuses for your negative personality traits just because” that’s the way I am.” We must constantly […]
This is a long post (2,800+ words), but I’m sure the list is still not exhaustive. Please comment and add your reasons for management failure below.
A manger is someone who accomplishes work through others. So what traits or actions cause a manager to fail?
1. Avoiding responsibility when things go wrong by blaming others.
A good manager […]
Many of the examples I will be using in this article deal with outside sales people selling to builders, but the principles of selling are universal. Adapt these suggestions to your industry and let us know what worked.
One of the most important daily questions you can ask a sales person is: Who are you calling […]